At Newcastle Wine School we pride ourselves on our customer care and we will always be as flexible as we can be to accommodate your circumstances. The general terms and conditions set out below apply to all tasting events run by Newcastle Wine School (NWS).
If you are booking using a gift voucher from an external company additional terms apply, please contact that company for booking arrangements.
If you are booking a private or corporate wine tasting event additional terms apply, please see section (3) below.
1. General terms and conditions
Your booking is not secured until payment is received – all courses, tastings and private events must be paid for in advance unless otherwise agreed with NWS. All bookings (with the exception of WSET) are refundable up to 14 days prior to the event date.
Between 14 days and 48 hours prior to the event date you may transfer your booking to an alternative event (if this event has a different cost then an additional payment, or a refund, must be arranged).
Within 48 hoursof the event date, you may, if you are unable to attend a course, send a substitute. No refunds will be provided, any transfer to an alternative event will be entirely at the discretion of NWS and only in exceptional circumstances.
If you do not attend a booked course or event, no refund will apply.
On our 8 and 4-week courses – if you elect to miss an evening (minimum 7 days notice) you may either send a substitute, pick up the missed session on a subsequent course, or obtain a credit value valid against any of our NWS Courses and Tastings.
On our WSET courses we require a minimum of one months notice for a refund or change of date. Within this time, you may, if you are unable to attend a course, send a substitute. No refunds will be provided, nor will you be able to transfer to another event.
We reserve the right to cancel, reschedule or change the venue of any course or event.
We reserve the right to ask any person to leave any event if their behaviour is deemed unacceptable or disruptive to others.
We do not serve alcohol to anyone under the age of 18
2. Booking with vouchers purchased from third party companies
If you are using a gift voucher your booking will not be confirmed until the voucher number(s) supplied with the booking have been verified by NWS staff.
Each third party company we work with has a different arrangement for the tasting event where their vouchers are accepted. Please contact us with details of the company supplying your voucher and we can let you know the correct terms.
3. Private and Corporate Tastings
For Private and Corporate Tastings a deposit of 50% is payable within two weeks of the invoice date, full payment must be made prior to the event date. NWS is not responsible for any aspects of the event supplied by a third party.